Geoff Wilson's Work

Wondering why I didn’t need to enter my card’s CVV number was probably the first hint that there was a usability issue afoot in this checkout flow.

Imagine how awkward it’d be to answer over-the-counter questions like we were using the web. “Are you ready to checkout?” — CANCEL! Let’s do better.

Art is subjective, that much is true. But what of art’s role in experience, product, or service design? Utility and happiness can coexist can’t they?

Being pedantic can be beneficial. We have no more ability to provide a “user experience” than wishing for a genie to bend someone’s free will.

Talk is cheap, development is not. Observe, question, and learn with these 12 quick and dirty steps to reduce rework and get going in the right direction.

When I’m testing out these decisions out with real people, I feel reassured that whatever this title would be, I’m providing value and reducing risk.

I’m not saying we should remove error messages, but let’s not treat them like a cop-out for addressing underlying systemic issues in design.

Set the timer and go! Initial interviews, investigating alternatives, identifying opportunities, defining the design, and validating viability.

Taking the mickey out of poorly designed security fields to prove a point (and my penchant for the pedantic).