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Tag: UX
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In this episode, Geoff Wilson discovers Guy Thompson’s fascination with red bags, blue bags, hand bags, bags-bags. If only we revived Dr. Seuss to have him talk about the careful balance of utility, durability, and aesthetics that goes into your everyday bag design.
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In this episode, Geoff Wilson is joined by Kim Goodwin to take the covers off hotel experiences and see what’s lurking behind the closet doors. We’re going beyond website bookings and into room design, amenities, #hotelhacks, and of course checking in and out. You don’t have to go home, but you can’t stay here.
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In this episode, Geoff Wilson and Guy Thompson team up and trade barbs in debating Guy’s reluctance to move to his new phone. As you know what they say, they just don’t make physical and digital products like they used to.
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In this episode, Geoff Wilson is joined by Doug Collins to explore the balance needed to design for customers who aren’t the users, but are ultimately the ones left cleaning up the mess… in this case being the parents of small humans.
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In this episode, Geoff Wilson and Guy Thompson ‘plug back in’ to lament how easy it is to end up with the e-waste nighmare that is the cable drawer (we know you have one too).
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In this episode, the fabulous Kate Rutter joins Geoff Wilson in tackling [read: deftly complaining about] the most complex customer experience covered on this show thus far: The Postal Service.
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In this episode, Geoff Wilson and Guy Thompson debate why it feels like there are no universally applied standards for digital or physical buttons. Communication technology standards have been rigorously documented and applied, yet button behaviour is seemingly left up to the whim of the designer.
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In this episode, Geoff Wilson and Guy Thompson recount their inspiration for this podcast and how their career paths influnced this mutual curiosity for observational design. Plus, real life examples of what happens “when usability falls off a cliff”.
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The wave pushed me and I pushed back, but alas, it was stronger. After years of fighting UX’s relegation to the realm of digital-only products, I’m finally accepting the changing tide.
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You don’t need a fancy job title to start noticing and improving the everyday experiences wherever you work. Don’t let a label define your limits.