In this episode, Geoff Wilson and Guy Thompson acknowledge and gripe about the challenges in getting international air travel “back to the way it was” post-covid. They won’t let us leave, and they won’t let us stay. There’s probably a form for that too.
Ignore that this episode was released 6 months after recording when many of the discussed restrictions were still in place — timeliness is not our strong suit, but thought-provoking questions are.
Covered this episode:
💡 What is the best way to make your passengers wait?
💡 Who should really be responsible for completing the departure requirement checks?
💡 Can proactively setting customer expectations actually be a bad thing?
💡 What role can we play in driving the changes we want to see?
Originally recorded on 24 June 2022.
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