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There’s a whole world of business opportunities just waiting to be unearthed by someone willing to pay a little more attention to their surroundings.
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If your design work didn’t fundamentally change how people do what they do, does it really matter that you did it? Let’s talk about outcomes more.
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When strategy feels stuck in the short term, an experience vision can light the way forward, sparking innovation and helping teams focus on what truly matters
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Right now there is an Exec somewhere in the world throwing money at a new set of features because their intuition said so. Don’t leave it up to luck.
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There’s more to customer satisfaction than delivering good on the desired outcome. Value can be found all in the micro-experience nobody talks about.
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I made a human error but the movie theatre was there to save us both time. Let’s bring more joy into this New Year by praising good user experiences.
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Wondering why I didn’t need to enter my card’s CVV number was probably the first hint that there was a usability issue afoot in this checkout flow.
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Imagine how awkward it’d be to answer over-the-counter questions like we were using the web. “Are you ready to checkout?” — CANCEL! Let’s do better.
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Art is subjective, that much is true. But what of art’s role in experience, product, or service design? Utility and happiness can coexist can’t they?
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Being pedantic can be beneficial. We have no more ability to provide a “user experience” than wishing for a genie to bend someone’s free will.
After seven years on Squarespace, I’ve finally moved house here to Wordpress!
I’ve got a lot of work to do to shape up this site. It’s currently a mess, I know.