This is ethnography for free. The only buy-in needed is a few minutes of attentive curiosity. No judgements or solutioning, only observations. → read more

My pointer finger was trembling. Any less pressure and my cursor would have clicked a Cancel I didn’t intend. Let this be a usability lesson for all. → read more

Clicks aren’t an indicator of anything beyond confirming that some kind of finger has touched some kind of button, so stop counting and consider this → read more

There’s a whole world of business opportunities just waiting to be unearthed by someone willing to pay a little more attention to their surroundings. → read more

If your design work didn’t fundamentally change how people do what they do, does it really matter that you did it? Let’s talk about outcomes more. → read more

When strategy feels stuck in the short term, an experience vision can light the way forward, sparking innovation and helping teams focus on what truly matters → read more

Right now there is an Exec somewhere in the world throwing money at a new set of features because their intuition said so. Don’t leave it up to luck. → read more

There’s more to customer satisfaction than delivering good on the desired outcome. Value can be found all in the micro-experience nobody talks about. → read more

I made a human error but the movie theatre was there to save us both time. Let’s bring more joy into this New Year by praising good user experiences. → read more